SHIPPING & RETURNS
SHIPPING:
CANCELLATION POLICY:
On average, it may take 5-14 business days for your order before we ship it. Please check your confirmation emails for updated turnaround times. Please allow additional time for delays when there are natural disasters. We ship Monday through Friday, excluding weekends and holidays.
All orders placed at Boykin Republic will include shipping with tracking. You will receive the tracking information when your order has been fulfilled and marked shipped. Please allow up to 24 hours for USPS/UPS to update their system of movements on the package(s).
As items at BoykinRepublic.com are usually customized products and are always free of material defect at the time of shipping, there is no return or exchange on any item(s). Please inspect your item(s) upon delivery, if for some reason we have missed a problem, please let us know within 3 days of receipt. After 3 days, no replacements will be given.
Once an order leaves Boykin Republic we cannot guarantee shipping times or exact delivery dates. This is completely in the hands of the carrier (USPS). Weather, holiday volume or other unforeseen delays are not something Boykin Republic has control over. Please confirm that all shipping information is correct before confirming your order. Any orders returned because of an incorrect address will be charged an additional shipping fee. Boykin Republic is NOT responsible for incorrect addresses.
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers below in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Courier Numbers:
USPS 800-275-8777
FedEX 800-463-3339
UPS 800-742-5877
No cancellations may be made once your order has been placed. We will not cancel orders once it has been processed (typically within a couple of hours of purchase). Once an order is placed, your purchase is processed and begins to be prepared for shipment. Therefore, due to the nature in which we process, design and produce your order along with the need to purchase some materials, we do not accept cancellations of any orders. PLEASE check your order over carefully that you have ordered your items just as you want them, as each item is monogrammed/customized to the specifications of each order.
RETURN POLICY:
As items at BoykinRepublic.com are usually customized products and are free of material defect at the time of shipping, there is no return or exchange on any item(s). Please inspect your items upon delivery, if for some reason we have missed a problem, please let us know within 3 days of receipt. After 3 days, no replacements will be given. Monogram fonts and printed colors can vary, and we are not able to return or redo any item for mistakes with your custom order or if you are not happy with the way that a letter or color looks. Please note that actual colors may vary slightly from images shown due to monitor and screen settings. Boykin Republic is NOT responsible if you are not happy with the font, size, image or color you chose. Personalized items are FINAL SALE.
DAMAGED MERCHANDISE:
Please inspect your order immediately upon receipt. If you believe you have received merchandise from Boykin Republic that is damaged or incorrect (wrong style, size, or color), please contact email us at info@boykinrebulic.com within 3 days of delivery receipt - NO EXCEPTIONS. A partial or full store credit (no refunds to your card) will be issued to your account, not including shipping fees and taxes, once the damaged merchandise is reviewed and approved (a picture MUST be provided with proof of damage).
DELIVERED NOT DELIVERED:
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact couriers at numbers below in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.